but not giving us the service we pay for. Of buy postage AND TRACKING at the window. So what this means is that if you want your buyers to get up to date tracking, you more tha likely need to drop it off at the post office yourself and get it scanned. eBay did not update BigCommerce when it was shipped. And only got scanned the day it was delivered to me 7/21/14 in Los Angeles. Shipstation only sees the sale from eBay with the eBay order number. ![]() Here is what the online tracking looked like: Notice it never got scanned at all at the sender's end of it. And it never got scanned at all until it reached my local post office. I just got a package and the seller shipping it the online way. Sending out packages with postage and tracking bought online can ofetn mean that the scanning of the item for tracking updates can be slow to happen or non-existent. This seems so backwards that maybe they deserve to fail. Delivery within that time is not guaranteed, however, you may still receive your item by the end of the day if it does not arrive within the expected time slot. This window is a 2-hour slot of time when you can expect your package to arrive. These people will find another service that wants this cash, and will not force a customer out the door while refusing the money. When checking the status of your item, you may see a message about the Expected Delivery Window (ExDW). I have a feeling that they are going to run into folks who cannot just return and stand in that line yet again, and who must get that international package out that day. Their thought is that I will certainly be back tomorrow, and that they can (and will for sure) get that cash from me when they dictate. I felt that they should be happy to get that cash and take that cash any time and any date that they can get it (if they are hurting for cash flow). ![]() So the item I was to send out would have been $31 in their cash register that day, and not the next day. This is because (they said) it takes so long for them to deal with these packages and it holds up the line too much. They close at 6pm and items for international must be at the window by 5pm. I was told the other day that the international package I had with me could not be mailed out because it was less than one hour before closing time. ![]() I think that they will keep raising their prices and cutting back on the quality of service until it is taken over by other management. USPS - Delivery status not updated eBay I shipped an item over a month ago but recently received a complaint that the item was not received. What to do: If an order has been combined in ShipStation, there is nothing you can do for that case (except contact eBay to let them know). They are broke, the USPS is failing as they raise prices, and cut service quality. If you have combined eBay orders in ShipStation, we will attempt to update both orders on the eBay side, but eBay will not allow the tracking number to be updated for multiple orders.
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